Can my guest have his remainder refunded?
Yes, the guest decides this themselves, not the landlord. In their overview, the guest can see their remaining balance in euros and can choose at checkout: get a refund to their payment method, or keep it for a next stay. The landlord doesn't need to approve or arrange anything for this; refunds are processed outside the landlord's revenue, because it remains the guest's unspent money.
What you must do in practice
The implementation per obligation, with the deadlines involved and the templates to record it, is included in the subscription.
View the subscription First the free decision supportThis is general information, not advice about your situation. We do not see your meter cabinet and are not familiar with your contract with your energy supplier, your rental agreement and your park or homeowners association regulations. Your installer, your rental broker or your adviser will confirm what is permitted and required in your case.
Written with AI based on the sources above, reviewed by a human. Is something wrong? Let us know — corrections are prioritized.