How do I train my reception staff on electricity questions?

Your reception must be able to do three things: explain the system in your own words, see the difference between an empty balance and an actual fault, and know when to call you or the installer. An empty balance is resolved by the guest themselves by topping up; a fault with a full balance you report seriously. A fifteen-minute training with scanning, logging in, the two scenarios and a ready-made answer about the bill works well at desks with a lot of guest contact, but is not always necessary for a single property without a desk or few electricity inquiries.