Knowledge base
Everything about passing electricity costs on to your guests
What are you running up against? Each topic answers one question, with the source included.
222 topics
Getting started
Metering and billing
Technical aspects and installation
- How do I activate the module with my phone?
- What do I do if the module doesn't respond?
- What happens to the power if wifi goes down?
- What is a group in the meter cabinet?
- Which groups in the meter cabinet do I measure separately for guests?
- Can outdoor lighting stay outside the billing?
- How long does the system installation take?
- Does the module continue to measure and switch without internet?
- Do I need internet in the vacation property?
- How many modules do I need?
- Which groups do I keep always on in the meter cabinet?
- What happens if the module breaks during the season?
- Does the module fit in my meter cabinet?
- What does the self-test check after activating the module?
- Does the module work without wifi in the meter cabinet?
- How do I know if the module is working properly?
- How accurately does the module measure electricity consumption?
- Does this system work with an old meter cabinet?
- Why is there a seal on the metering module?
- What happens to the metering module during a power outage?
- Can a guest turn off or bypass the metering module?
- How many units do I need for my fusebox?
- What happens when my guest's balance runs out?
- Am I allowed to install something myself in the fusebox?
- How do I know if I have three-phase power?
Charging stations
- Can a charging point get its own price per kWh?
- Does a charging point generate extra bookings?
- Which charging connector do guests with an electric car use?
- Where do I place a charging point on my premises?
- What power do I need for a charging point?
- Can you limit the charging power of a charging pole?
- How do you let a guest pay for charging power themselves?
- What if a guest forgets to stop charging?
- What does free charging for guests cost in electricity consumption?
- How can I prevent my main circuit breaker from tripping during charging?
- Can my connection handle a charging point?
- How do I prevent neighbors from using my charging point?
- What should you pay attention to with charging stations at a marina?
- What do I do with a charging cable lying across the path?
- Why is charging via a regular outlet inadvisable?
- How does a guest scan the charging station?
- Why can charging power be more expensive than household power?
- How long does it take to fully charge a car at my property?
- Can a day visitor charge if they're not staying overnight?
- How do you split charging costs at a group accommodation?
- Can a guest charge without a charging card or subscription?
- How do you settle up with hotel guests who charge?
- Where do you start with charging at a campsite?
- How much power does an electric car use per night?
- What happens if the charging station is already in use?
- What if two guests want to charge at the same time?
- Do I need to report a charging point to my grid operator?
- Can I turn charging on or off per guest?
- Can I make charging cheaper for guests outside peak hours?
- How do I get a guest to pay for charging his car?
- Who pays for the electricity of a charging station in a homeowners' association?
- Can someone charge without a charging card or subscription?
pain
- How do I settle electricity with an Airbnb guest?
- What does a guest cost me on average in electricity per night?
- May I pass on energy costs to Airbnb guests?
- Why is my energy bill so high since I started renting out?
- How much do I lose from guests who waste energy?
- My guest leaves the heating on with the window open
- Will I get bad reviews if I charge guests separately for energy?
- Do I make anything from a night when a guest charges their car?
- Why does reading meter readings at checkout go wrong so often?
- Is it fair to bill electricity separately to guests?
- Does cutting off power to guests damage the property?
- What do you do about guests who run the air conditioning continuously?
- How do I bill guests separately for nighttime car charging?
- Why does my empty property still use electricity?
- How do you forecast energy costs for next season?
- Energy costs included in the price or charged separately: what's better?
- What does it cost if a guest charges their car?
- What if a guest leaves everything on when they check out?
- What does it cost if the freezer accidentally goes out?
- Can I turn off the electricity when the property is empty?
- What do you do if a guest wants to charge their car at the property?
- How do you explain separate electricity billing to guests?
- What if a guest disputes the energy bill at checkout?
- Is a charging station worthwhile at my vacation home?
- Does my property with electric heating cost too much to rent out?
- What happens to my freezer if the power is disconnected?
- What if guests charge their car using an extension cord?
- All-inclusive price or bill electricity separately: what do you choose?
- Can you limit heating without annoying guests?
- How do I bill electricity when renting through multiple platforms?
- The guests turn on the sauna and leave it running
- What does it cost to heat a vacation home for a week?
- How many guests charge an electric car during their stay?
- What do you do if guests increasingly ask for a charging point?
- How much extra electricity does a guest working from home use?
- Must I ban charging in my house rules?
- Why does one property use much more electricity than the others?
- Can I charge extra costs outside the booking platform?
- Do guests use less electricity if they pay for it themselves?
- How do I prevent the fridge from shutting off when power is limited?
- Should I raise my night rate because of energy costs?
- Why does my electricity bill rise so sharply during peak season?
- Why does a fixed energy surcharge never match actual consumption?
- Why does the owner pay for guests' electricity first?
- Why do guests leave all lights and air conditioning on when they leave?
- Why doesn't a fixed surcharge per night always work?
- Can I charge extra electricity costs retroactively?
- Why does the main fuse trip when guests are there?
- How do I bill electricity when renting through Booking.com?
- What if a guest charges their car on my electricity?
- My guest sets the thermostat to 26 degrees, now what?
- How do I get a grip on the energy costs of my rental?
- How do energy costs eat into my rental margin?
- Can you withhold a deposit for electricity consumption?
- Why does my electricity consumption differ so much per booking?
- Why does the guest jacuzzi use so much electricity?
- What does free charging cost me per year?
- Must I do what neighbors or the park do with electricity?
- Do guests shy away if electricity is billed separately?
- Why don't guests pay attention to consumption with an all-in price?
- Reading the meter at checkout: can that be better?
figures
- How much electricity does a holiday home consume per week?
- What is normal electricity consumption per square metre?
- How does electricity consumption of a vacation home differ per season?
- What does electric heating consume per day?
- What does an air conditioning unit consume per day?
- How do I compare the electricity consumption of two properties?
- Can I see the electricity consumption per circuit group?
- What does a sauna consume per use?
- How do you recognize a faulty appliance by its electricity consumption?
- Where do I see the consumption of all my properties combined?
- How much does separate billing earn me per year?
- What does a swimming pool pump consume per day?
- How do you calculate what energy costs per booking?
- How far back can I view the electricity consumption?
- How much electricity does a guest consume per night?
solution
- How does a kWh credit for a guest work?
- Can I charge a different kWh price during peak season?
- How do you let guests pay for their own electricity consumption?
- What happens if there is a fault in the metering system?
- What is prepaid electricity for a holiday rental?
- Why do my business details appear on my guest's invoice?
- Can I see live what a guest is consuming?
- Can I switch the system off outside the season?
- How do I see the revenue per property?
- Can a guest use his remaining electricity credit later?
- How do I determine what a kWh may cost at my property?
- Does Staywatt work together with solar panels on the property?
- How do I prove what a guest actually consumed?
- How does my guest get access to his credit?
- How do you settle with a guest who leaves early?
- Can I pay for part of the electricity consumption myself?
- What do I pass on in my kWh price to guests?
- Where do I hang the QR plate for the metering module?
- Does this system also work if I use the property myself?
- What is in my monthly overview from Staywatt?
- Can a guest get an electricity invoice for his employer?
- Can I manually give a guest credit?
- When is paid out what guests buy in electricity?
- Does Staywatt work together with a home battery?
- Can my guest have his remainder refunded?
- Why is a remainder shown as an amount and not as kWh?
- Does my kWh price have to be the same as my supplier's?
- What happens to credit that a guest does not use?
- Do I need to do anything when a guest checks in?
- Why are the accommodation and charging sessions shown separately on the invoice?
- What happens if my guest's electricity credit runs out?
- Does my guest receive a notification before their credit runs out?
- Can my guest's electricity credit be topped up automatically?
- How quickly is the power restored after topping up?
- What information do I enter for my guest's invoice?
- What happens to electricity credit in case of cancellation?
- Which circuits remain on if the guest's credit runs out?
park
- How do you roll out metering modules across a hundred units?
- What can my reception see and do with the electricity dashboard?
- In what order do you equip a park with electricity metering?
- What happens to the metering module when a unit is sold?
- Can reception add credit for a guest?
- How do I train my reception staff on electricity questions?
- How do you bill electricity for fixed seasonal pitches?
- What do you do with occupied units during the rollout?
- Can I give staff access without sharing my entire account?
- How do you bill a swimming pool or laundry room per guest?
- How do I see which unit is using unusually high electricity?
- Does the cleaning team have problems with the electricity system?
- How do I export the figures for my administration?
- How do you allocate shared facility costs across a park?
- How does the system work on a park with multiple units?
rules
- Do I need to report electricity pass-through to my supplier?
- How long do I need to keep guest consumption data?
- Can I pass on additional electricity costs to guests via booking platforms?
- Can I pass on energy costs to my guests?
- Do I become an energy supplier if I resell electricity?
- What VAT rate applies to pass-through electricity?
- Can I make a profit on electricity I resell?
- What must be on my guest's invoice?
- Does my meter need to be approved for billing purposes?
- What installation standard applies to the fuse box in my country?
- What questions do I ask my accountant about electricity pass-through?
- What data can I collect from my guest?
- Who is allowed to work in my fuse box?
- Where do I find the rules for electricity pass-through in my country?
- What questions do I ask my installer beforehand?
guest
- What if more guests arrive than booked?
- Does a thrifty guest notice anything about prepaid electricity?
- What do I put about electricity in my house rules?
- Does my guest need to install an app for the electricity?
- In which language does my guest see the screen?
- What do you do if a guest doesn't want to buy electricity credit?
- How do you respond to a complaint about the electricity bill?
- How does my guest pay for electricity consumption?
- How does Staywatt work when a group shares the accommodation?
- Can a guest use electricity without internet?
- How do I explain prepaid electricity to my guests?
- What do I put in the confirmation email about electricity?
- How do I explain electricity billing to regular guests?
- How does a guest check in upon arrival?
- What if my guest doesn't have a smartphone?
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