Staywatt

What documents do you need to open a Staywatt account?

An overview of the documents you need to have ready to activate Staywatt, and why the account is linked to your business rather than to a name or email address.

What you need at minimum

You need three things to open a Staywatt account: your business's KvK number, its VAT number, and the details of the property, apartment, holiday park or charging point you want to connect. The latter is simply an address and, if you have multiple properties, a name per property so you can tell them apart later. That's all you need to get started; you arrange the rest only when you actually activate.

The detail that causes the most confusion on this topic is this: the account is tied to your business, not to your personal email address. Many landlords who are self-employed, or who manage this on behalf of a holiday park or real estate portal, think that an account works like a streaming service: log in with an email address, done. At Staywatt, it's different, and that's no accident.

Why a business account and not a personal account

Because the account is linked to the legal entity, everything stays in place if something changes in your organization. Suppose you're an office manager and the person who created the account leaves the company in a year. If the account had been tied to her personal email address, you would have been left with a problem: no access, no invoices, no overview of your properties. Because the account is tied to your business's KvK number and VAT number, it simply continues to exist, and a colleague with the right permissions can pick up where the previous person left off.

This is also why you don't need to provide documents about yourself as a person: no identity document, no personal declaration. It's about the business that operates the properties, not the individual employee sitting at the screen at any given time.

What you provide per property

For each property you connect, Staywatt asks for a short set of data: the address, a clear name for internal use, and whether it's a property, a charging point or another type of property. So if you have a holiday park with multiple chalets and a couple of charging points, you create a separate property for each chalet and each point, with its own QR code and its own tariff. That's exactly why a charging point counts as a separate property in this system: it has its own electricity consumption and deserves its own billing, even if you otherwise only operate charging points and no property.

The technical data of the switchboard itself, such as the type of installation and phase distribution, you don't need to provide yourself. That's recorded at the moment the installer connects the module and you activate it via Bluetooth. If you want to know in advance exactly what happens and what data is recorded, you can read about it in the explanation of how the measurement is created.

What you don't need

There is one thing that landlords often expect and that is deliberately absent: a mandate for automatic collection. Staywatt never automatically collects from a bank account. You receive an invoice with a payment link each month in arrears, and you pay whenever it suits you within the payment period. So you don't need to provide a direct debit mandate, bank guarantee or ongoing power of attorney.

Nor is a contract with an energy supplier needed to open an account. Staywatt is a metering and billing system, not an energy supplier; it handles the metering and billing towards your guests, not your own electricity purchases. For questions about costs per property and per kWh sold, see the page with an overview of the subscription and the surcharge per kWh.

Where your data goes

The company number (KvK number) and VAT number you provide are used to put the invoice on the correct legal entity and to determine who has access to which objects. How that data is stored and who can access it internally is described on the page about how your data is handled. If you are unsure whether your situation, for example with multiple locations or a holding structure, fits the standard in this process, you can find the most frequently asked questions about it on the overview of questions that other landlords have already asked.

Ready to begin

If you have the three basic details at hand, the company number, the VAT number and the first object details, you are ready to start. If you are still unsure whether your type of rental, park or charging point fits exactly within this system, the free quick-scan will give you a first indication within a few questions, and the knowledge base answers the rest without you needing an account.

This article is general information and not advice about your situation.